Writing Skill

Writing complaint emails (Viết thư điện tử phàn nàn)

To make complaints effectively in an email, you should use formal language and

(Để khiếu nại một cách hiệu quả trong email, bạn nên sử dụng ngôn ngữ trang trọng và)

1. explain why you're writing

(giải thích tại sao bạn đang viết email này)

I bought a B300 laptop on December 5th, and it has a problem.

(Tôi đã mua một máy tính xách tay B300 vào ngày 5 tháng 12 và nó có một vấn đề.)

2. describe the problem

(mô tả vấn đề)

It crashes when I play games.

(Nó bị treo khi tôi chơi trò chơi.)

3. (optional) explain how you tried to fix the problem

((tùy chọn) giải thích cách bạn đã cố gắng khắc phục sự cố)

I tried restarting it, but it still does not work.

(Tôi đã thử khởi động lại nó, nhưng nó vẫn không hoạt động.)

4. say what you want the store to do

(nói những gì bạn muốn cửa hàng làm)

I would like you to replace it.

(Tôi muốn bạn thay thế nó.)

New message

To: customerservice@rockettech.com

Subject

Dear Sir or Madam,

On Friday, November 27th, I bought a Link76 laptop from your website and it is not working.

The laptop has two main problems. It overheats when I play games and it keeps crashing when I do my homework. It also sometimes slows down when I watch movies.

I called RocketTech's customer hotline and waited 30 minutes to speak to someone. Finally, I spoke to your colleague, Andy. He said he would speak to his manager and call back in ten minutes. That was three hours ago.

I would like RocketTech to repair my laptop or provide a new one as soon as possible.

I look forward to your reply.

Yours faithfully,

June Evans

When you compare and contrast different ideas and choices, you can use these linking words and phrases:

(Khi bạn so sánh và đối chiếu các ý tưởng và lựa chọn khác nhau, bạn có thể sử dụng các từ và cụm từ liên kết sau:)

Describing similarities: It also ... / In addition, ... / Similarly, ... / Both ...

(Mô tả sự tương đồng: Nó cũng ... / Ngoài ra, ... / Tương tự, ... / Cả ...)

Comparing differences: On the one hand, ... / On the other hand, ... / However ... / In contrast ...

(So sánh sự khác biệt: Một mặt, ... / Mặt khác, ... / Tuy nhiên ... / Ngược lại ...)

Concluding: Overall, ... / On the whole, ... / I think ... / In conclusion, ...

(Kết luận: Nhìn chung, ... / Về tổng thể, ... / Tôi nghĩ ... / Kết luận, ...)

*New message

To: julianstone@frendzmail.com

Subject: Visiting Vietnam

Dear Julian,

I'm so glad you are coming to Vietnam for your vacation. It's beautiful! When you're here, we should travel to see some of Vietnam's natural wonders. Mộc Châu Highland and Cúc Phương National Park are two beautiful places in the north of Vietnam. There are some really pretty villages, huge forests, and amazing waterfalls. We can go to both places by train or bus. We should also go to Phú Quốc Island and Lăng Cô Bay. They have beautiful white sand beaches. We could go scuba diving and snorkeling there. Those places are famous for their delicious seafood, too. We can go to Phú Quốc by plane or boat.

See you soon,

Phúc

Sentences

True/ False

1. Julian is coming to Vietnam for her vacation.

2. Mộc Châu Highland and Cúc Phương National Park are in the south of Vietnam.

3. You can’t go to Mộc Châu Highland by bus or train.

4. If you love the beach, you should go to Phú Quốc Island on Lăng Cô Bay.

5. You can eat seafood in Phu Quoc Island.

ĐÀ NẴNG, ViỆT NAM

CAMERON HIGHLANDS, MALAYSIA

go rock climbing, go swimming, go snorkeling

(leo núi đá, đi bơi, đi lặn)

visist waterfalls and gardens, go camping, go hiking

(tham quan thác nước và khu vườn, đi cắm trại, đi bộ đường dài)

should go bewteen January and March, dry

(bên đi giữa tháng 1 và 3, khô ráo)

should go between February and April, dry

(nên đi giữa tháng 2 và tháng 4, khô ráo)

bus, traim, or plane

(xe buýt, tàu hoải hoặc máy bay)

bus or car

(xe buýt hoặc ô tô)

International friends

Hi. My name's Beth. I'm eleven years old and I'm from Boston in the USA. I've got two brothers and a sister and we're students at Cranville High School in Boston.

I'm into music and sport, especially basketball. My favourite team is the Boston Celtics. I'm interested in cooking. What are your hobbies and interests?

Email or message me in English or Spanish, please.

I speak a little Italian, but I'm not very good at it.

Bye for now!

Beth

Writing Skill

Writing problem and solution essays

To write a problem and solution essay, you should:

1. Introduce the topic and the problem in the introduction.

Air pollution is one of the most serious problems in our town.

2. Describe the problem. Explain why the problem needs solving and give examples.

Air pollution is a serious problem because poor air quality can kill people.

Air pollution leads to global warming. This has terrible impacts on our environment, for example,...

3. Suggest a solution. Explain how it can solve the problem.

To solve this problem, we should switch to renewable energy sources.

One solution is to encourage people to use public transportation.

4. Summarize your main points in the conclusion.

We should all try to reduce air pollution and bring back the blue sky to our town.