Listen and read the conversation. Pay attention to the highlighted parts.

Tom: I'm calling to make a complaint about the SMART backpack I ordered from you last week. I got it this morning, and it’s smaller than the one you advertised online.

Trang: Well ... Let me check it.

Tom: And I’m not happy with the colour, either. In your picture it’s dark brown, and this one is yellowish brown.

Trang: I'm sorry about that. I'll send you another one.

Listen and read the conversations. Pay attention to the highlighted sentences.

(1) Nick: Do you think Mars may support life?

Mark: I'm not sure about it. Scientists are trying to find life there.

(2) Mary: Do you think Ann will win tomorrow?

Tommy: I doubt it. She injured her arm in a match last week.

Listen and read the conversation below. Pay attention to the highlighted parts.

Tom: My parents are taking me to their friend’s house for dinner. Could you tell me a bit about Vietnamese table manners?

Mai: Well, perhaps you should wait for the host to start eating.

Tom: I will.

Mai: It’s a good idea to hand bowls with both hands.

Tom: Sure. I'll remember that one.

Mai: And don't hit the bowl with your chopsticks. This may bring bad luck to the host family. 

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1. Mark: Now, about the video conference ... Everyone must be here at 9:30 a.m., and ...

Trang: Sorry for interrupting, but I think we should meet at 9:00 a.m. We need to test the devices.

2. Nick: This webcam is easy to handle. You click these buttons to move it up or down and these to ...

Lan: Hold on. Can you repeat that, please?

Listen and read the dialogues below. Pay attention to the highlighted parts.

1. Trang: Would you like to go to the cooking club with me this Sunday?

Ann: I'd love to. Thanks.

2. Tom: Do you fancy going for a walk?

Mark: That's great. Thanks.

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Tom: Hi, I’m Tom. You look new here.

Lai: I am. I'm Lai from Ha Giang.

Tom: Oh, I’ve heard about beautiful Ha Giang. Do you live in the mountains?

Lai: Yes, I do. I’m from the Tay ethnic group. We are the second largest ethnic group in Viet Nam, only after the Kinh.

Tom: Oh ... I once saw a bamboo house on high posts in a travelbrochure. Do you live in a home like that?

Lai: Yes, we call it a “stilt house”. Our house overlooks terraced fields.

Tom: Awesome. What is life in your village like?

Lai: It’s peaceful. There are 16 houses in my village. We live very close to nature.

Tom: I love it. Can you tell me something about your culture?

Lai: Certainly. We have our own culture. You can see it in our folk dances, musical instruments like the dan tinh, and our special five-colour sticky rice.

Tom: It sounds interesting. I hope to visit Ha Giang one day.

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Mi: Hey, Linda. What does ‘endangered species’ mean?

Linda: Endangered species are animals in the wild that face a high risk of extinction.

Mi: And what do you mean by ‘in the wild’?

Linda: That means animals that live in their natural habitats, not in zoos.

Mi: Oh, I get it now. Thanks, Linda.

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Nick: Great news for us. We'll have school clouds so we won't have to carry lots of books to school.

Mi: Great!

Nick: And I won first prize in the essay contest and got an iPad so I can read books from the school clouds.

Mi: Congratulations!

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A: What's your favourite TV programme?

B: The animal programme.

A: Why do you like it?

B: Because I can see the animals in their real life.