Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions.

What Do You Think?

We have all had bad experiences with restaurants, stores, or hotels. Maybe you have gone to a restaurant that served terrible food. Perhaps you have gone to a store that had high prices or bad service. Or maybe you have booked a hotel and found out later that the room was nothing like the advertisement.

These days, we have a better chance of preventing these unpleasant surprises. We can do this by using apps. “App” is short for “application”. An app is a computer programme on a smartphone. You can use apps to do almost anything. Apps can help you play games, get directions, talk to friends, and so on.

If f you want to find information about a store or a hotel, you can use a review app. Review apps help us evaluate services and products before we hand over our money. The idea is very simple. After you go to a restaurant or stay in a hotel, you can post a review with one of your apps. You can say anything you want. If you like a hotel you stayed in, you can tell people that it was wonderful. If you think that the food in a certain restaurant was bad, then you tell people not to eat there. Other people can use their apps to read your reviews.

Plenty of people prefer not to use these review apps. Many of these people prefer to go out and decide for themselves whether or not a service is good. However, review apps are getting more and more popular every day. Some apps are for specific services. For example, Tripadvisor focuses on travel, and Goodreads focuses on books. There are also other, larger apps that provide information for just about every service that you can think of.

If you want to book a hotel, how can a review app help you?

A. It can tell you about the hotel before you book it. 

B. It can tell you how to use a smartphone. 

C. It can tell you about other people who post reviews. 

D. It can help you write better reviews.

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions from 28 to 34.

When we meet people for the first time, we often make decisions about them based entirely on how they look. And of course, we too are being judged on our appearance. Undoubtedly, it’s what’s inside that’s important but sometimes we can send out the wrong signals and so get a negative reaction, simply by wearing inappropriate clothing.

When selecting your clothes each day, it is therefore important to think about who you’re likely to meet, where you are going to be spending most of your time and what tasks you are likely to perform. Clearly, on a practical level, some outfits will be more appropriate to different sorts of activity and this will dictate your choice to an extent. However, there’s no need to abandon your individual taste completely. After all, if you dress to please somebody else’s idea of what looks good, you may end up feeling uncomfortable and not quite yourself.

Some colours bring your natural colouring to life and others can give you a washed-out appearance. Try out new ones by all means, but remember that dressing in bright colours when you really like subtle neutral tones or vice versa will make you feel self-conscious and uncomfortable. You know deep down where your own taste boundaries lie. It may be fun to cross these sometimes, but do take care not to go too far all at once.

Reappraising your image isn’t selfish because everyone who comes into contact with you will benefit. You’ll look better and you’ll feel a better person all round. And if in doubt, you only need to read Professor Albert Mehrabian’s book Silent Messages, which showed that the impact we make on each other depends 55 percent on how we look and behave, 38 percent on how we speak, and only seven percent on what we actually say.

(Adapter from “Expert First” by Jan Bell and Roger Gower)

According to paragraph 1, people can get a negative reaction from others by _______.

A. talking about other people’s behaviours.

B. sending out right signals. 

C. wearing inappropriate clothes.

D. expressing too strong emotions.

Read the passage and fill each blank with a word/ phrase from the list

travelling, souvenirs, addition, probably, delayed, at, Nevertheless, meet

Most people enjoy (1) __________ abroad, and having the chance to stay in an exotic city or a seaside resort. You can (2) __________ new people, learn new things, and take home some interesting (3) __________. But before you can do that, you have to reach your destination, and that can sometimes be a challenge! You need to make lots of preparation. You will (4) __________ have to reserve a seat in advance on planes, trains of buses. If you fly, you may find that your flight has been (5) __________ or you have problems with your luggage. In (6) __________ to the travel, it is often difficult to find good accommodation (7) __________ a price which you can afford. (8) __________, most people love to go on holiday.

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions.

What Do You Think?

We have all had bad experiences with restaurants, stores, or hotels. Maybe you have gone to a restaurant that served terrible food. Perhaps you have gone to a store that had high prices or bad service. Or maybe you have booked a hotel and found out later that the room was nothing like the advertisement.

These days, we have a better chance of preventing these unpleasant surprises. We can do this by using apps. “App” is short for “application”. An app is a computer programme on a smartphone. You can use apps to do almost anything. Apps can help you play games, get directions, talk to friends, and so on.

If f you want to find information about a store or a hotel, you can use a review app. Review apps help us evaluate services and products before we hand over our money. The idea is very simple. After you go to a restaurant or stay in a hotel, you can post a review with one of your apps. You can say anything you want. If you like a hotel you stayed in, you can tell people that it was wonderful. If you think that the food in a certain restaurant was bad, then you tell people not to eat there. Other people can use their apps to read your reviews.

Plenty of people prefer not to use these review apps. Many of these people prefer to go out and decide for themselves whether or not a service is good. However, review apps are getting more and more popular every day. Some apps are for specific services. For example, Tripadvisor focuses on travel, and Goodreads focuses on books. There are also other, larger apps that provide information for just about every service that you can think of.

The phrase “is short for” in paragraph 2 can best be replaced by ________.

A. stands for

B. supports

C. takes after

D. offers

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions.

What Do You Think?

We have all had bad experiences with restaurants, stores, or hotels. Maybe you have gone to a restaurant that served terrible food. Perhaps you have gone to a store that had high prices or bad service. Or maybe you have booked a hotel and found out later that the room was nothing like the advertisement.

These days, we have a better chance of preventing these unpleasant surprises. We can do this by using apps. “App” is short for “application”. An app is a computer programme on a smartphone. You can use apps to do almost anything. Apps can help you play games, get directions, talk to friends, and so on.

If f you want to find information about a store or a hotel, you can use a review app. Review apps help us evaluate services and products before we hand over our money. The idea is very simple. After you go to a restaurant or stay in a hotel, you can post a review with one of your apps. You can say anything you want. If you like a hotel you stayed in, you can tell people that it was wonderful. If you think that the food in a certain restaurant was bad, then you tell people not to eat there. Other people can use their apps to read your reviews.

Plenty of people prefer not to use these review apps. Many of these people prefer to go out and decide for themselves whether or not a service is good. However, review apps are getting more and more popular every day. Some apps are for specific services. For example, Tripadvisor focuses on travel, and Goodreads focuses on books. There are also other, larger apps that provide information for just about every service that you can think of.

According to the passage, why do some people prefer NOT to use review apps?

A. They don't trust review apps.

B. They don't know how to use review apps. 

C. They think review app are too hard. 

D. They prefer to make their own decisions.

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions.

What Do You Think?

We have all had bad experiences with restaurants, stores, or hotels. Maybe you have gone to a restaurant that served terrible food. Perhaps you have gone to a store that had high prices or bad service. Or maybe you have booked a hotel and found out later that the room was nothing like the advertisement.

These days, we have a better chance of preventing these unpleasant surprises. We can do this by using apps. “App” is short for “application”. An app is a computer programme on a smartphone. You can use apps to do almost anything. Apps can help you play games, get directions, talk to friends, and so on.

If f you want to find information about a store or a hotel, you can use a review app. Review apps help us evaluate services and products before we hand over our money. The idea is very simple. After you go to a restaurant or stay in a hotel, you can post a review with one of your apps. You can say anything you want. If you like a hotel you stayed in, you can tell people that it was wonderful. If you think that the food in a certain restaurant was bad, then you tell people not to eat there. Other people can use their apps to read your reviews.

Plenty of people prefer not to use these review apps. Many of these people prefer to go out and decide for themselves whether or not a service is good. However, review apps are getting more and more popular every day. Some apps are for specific services. For example, Tripadvisor focuses on travel, and Goodreads focuses on books. There are also other, larger apps that provide information for just about every service that you can think of. 5

Which of the following would be another good title for the passage?

A. Wasteful Apps

B. Complaints from Customers 

C. Customer Services

D. Conveniences for Customers

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions.

What Do You Think?

We have all had bad experiences with restaurants, stores, or hotels. Maybe you have gone to a restaurant that served terrible food. Perhaps you have gone to a store that had high prices or bad service. Or maybe you have booked a hotel and found out later that the room was nothing like the advertisement.

These days, we have a better chance of preventing these unpleasant surprises. We can do this by using apps. “App” is short for “application”. An app is a computer programme on a smartphone. You can use apps to do almost anything. Apps can help you play games, get directions, talk to friends, and so on.

If f you want to find information about a store or a hotel, you can use a review app. Review apps help us evaluate services and products before we hand over our money. The idea is very simple. After you go to a restaurant or stay in a hotel, you can post a review with one of your apps. You can say anything you want. If you like a hotel you stayed in, you can tell people that it was wonderful. If you think that the food in a certain restaurant was bad, then you tell people not to eat there. Other people can use their apps to read your reviews.

Plenty of people prefer not to use these review apps. Many of these people prefer to go out and decide for themselves whether or not a service is good. However, review apps are getting more and more popular every day. Some apps are for specific services. For example, Tripadvisor focuses on travel, and Goodreads focuses on books. There are also other, larger apps that provide information for just about every service that you can think of.

The word “it” in paragraph 3 refers to ________.

A. A restaurant

B. A hotel

C. A review

D. An idea

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions.

What Do You Think?

We have all had bad experiences with restaurants, stores, or hotels. Maybe you have gone to a restaurant that served terrible food. Perhaps you have gone to a store that had high prices or bad service. Or maybe you have booked a hotel and found out later that the room was nothing like the advertisement.

These days, we have a better chance of preventing these unpleasant surprises. We can do this by using apps. “App” is short for “application”. An app is a computer programme on a smartphone. You can use apps to do almost anything. Apps can help you play games, get directions, talk to friends, and so on.

If f you want to find information about a store or a hotel, you can use a review app. Review apps help us evaluate services and products before we hand over our money. The idea is very simple. After you go to a restaurant or stay in a hotel, you can post a review with one of your apps. You can say anything you want. If you like a hotel you stayed in, you can tell people that it was wonderful. If you think that the food in a certain restaurant was bad, then you tell people not to eat there. Other people can use their apps to read your reviews.

Plenty of people prefer not to use these review apps. Many of these people prefer to go out and decide for themselves whether or not a service is good. However, review apps are getting more and more popular every day. Some apps are for specific services. For example, Tripadvisor focuses on travel, and Goodreads focuses on books. There are also other, larger apps that provide information for just about every service that you can think of.

The word “it” in paragraph 3 refers to ________.

A. A restaurant

B. A hotel

C. A review

D. An idea