4. Read the Writing Strategy. Answer the questions.

(Đọc Chiến lược Viết. Trả lời các câu hỏi.)

1. What is the subject line in Grace's letter?

(Phần chủ đề trong bức thư của Grace là gì?)

2. Does Grace include any one-sentence paragraphs?

(Grace có viết đoạn nào chỉ có 1 câu không?)

3. How does Grace express these things in a more formal way?

(Grace viết những cụm sau theo cách trang trọng hơn như thế nào?)

a. I really want to... (paragraph B)

b. I think I've got... (paragraph C)

c. I can come to... (paragraph D)

d. Best wishes from

4. Read the Study Strategy. Then read the questions in exercise 5 carefully. Are there any answers you can guess now?

(Đọc nghiên cứu chiến lược. Sau đó đọc kỹ các câu hỏi trong bài tập 5. Có câu trả lời nào bạn có thể đoán bây giờ không?)

3. Read the Writing Strategy. Match the bold conjunctions in the letter with the meaning below.

(Đọc Chiến lược Viết. Nối các từ nối được in đậm trong bức thư với ý nghĩa dưới đây.)

Writing Strategy 

Remember when writing a formal letter of complaint:

(Hãy nhớ rằng khi viết một bức thư phàn nàn trang trọng:)

• State the reason for writing clearly in opening paragraph.

(Nêu lý do viết một cách rõ ràng trong đoạn mở đầu.)

• Use formal language. (Sử dụng ngôn ngữ trang trọng.)

• Be clear and concise. (Rõ ràng xúc tích)

• State what you want done. (Nêu điều bạn muốn làm.)

1. because (x2) _____, _____

2. instead of _____

3. if there is not _____

4. for that reason _____

4. USE IT! Read the Skill Strategy. Then follow the steps in the writing guide.

(Đọc Chiến lược kỹ năng. Sau đó làm theo các bước trong hướng dẫn viết.)

3. Read the Listening Strategy and the summary below. What kind of information do you need for each answer?

(Đọc Chiến thuật Nghe hiểu và phần tóm tắt bên dưới. Bạn cần loại thông tin nào cho mỗi câu trả lời?)

Listening Strategy (Chiến thuật Nghe hiểu)

Before you listen, carefully read the summary and think about what you need to fill each gap. Think about the part of speech (noun, adjective, verb, etc.) and the kind of information (a time / date, number, age, place, an adjective that describes a feeling, etc.) that should go in each gap.

Glen James lives in Boston, but for the past five years he (1) _____. Last February, he found a bag in (2) _____. Inside the bag there was a lot of (3) _____. Instead of keeping it, he reported it (4) _____. They managed to find the owner of the bag, who was a (5) _____. Ethan Whittington heard the story on the news, and immediately decided to help Glen by setting up a (6) _____ and asking people to donate money. He managed to raise (7) _____ for Gien.

2. Read the text. Then answer the questions.

(Đọc văn bản. Sau đó trả lời các câu hỏi.)

1. What is 'showrooming? Have you or someone you know ever showroomed?

(Hành vi xem sản phẩm mẫu là gì? Bạn hoặc ai đó bạn biết đã bao giờ chỉ xem sản phẩm chưa?)

2. Do you prefer to buy things in shops or online? Why?

(Bạn thích mua các thứ trong cửa hàng hay mua trực tuyến hơn? Tại sao?)

3. Should you expect to pay more for goods in a shop than on a website? Why? /Why not?

(Bạn có nghỉ rằng mình phải trả cho hàng hóa trong cửa hàng nhiều hơn trên trang web không? Tại sao?)

4. What would you do if you had to pay to look around a shop?

(Bạn sẽ làm gì nếu phải trả tiền để xem cửa hàng?)

That'll be $5, please.

A health food shop in Adelaide, Australia, has decided to charge customers S5 for "just looking". The problem is that customers keep coming into the shop and leaving without buying anything. “They pretend to be interested in a product and ask for advice,” says Kate Reeves, the shop owner, "but they usually don't buy anything." 

This new phenomenon is called "showrooming". People visit a shop, examine a product, and then buy it online, where it is cheaper. Kate says she spends hours every day talking about products with customers "I can't stand working and not getting paid," she says. 'No one can make me work for free!' 

Everyone avoids paying more than they have to, but customers fail to realise that Kate's prices are mostly the same as in larger stores and on websites. They prefer to shop elsewhere as they expect to find the product at a lower price. "If customers choose to buy something, I return the $5 fee," says Kate. 

Many shops face the same problem and some may end up introducing a similar charge. The danger is that it asks putting customers off. But Kate in Adelaide says it has made no difference to her business.