Mark the letter A, B, C or D on your answer sheet to indicate the correct answer to each of the following questions

A shop assistant is talking to a customer.

Shop assistant: “_________ ?”

Customer: “Ok, thanks. I am just looking.”

A. Can I help you? We’ve got some new shoes.

B. Which tie do you want, the blue one or the pink one?

C. Why don’t you like this type of T shirt?

D. Do you want to have a look?

Mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the following questions

A shop assistant is talking to a customer.

Shop assistant: “________?”

Customer: “Ok, thanks. I am just looking.”

A. Can I help you? We’ve got some new shoes

B. Which tie do you want, the blue one or the pink one?

C. Why don’t you like this type of T shirt?

D. Do you want to have a look?

A shop assistant is talking to a customer.

Shop assistant: “_________ ?”

Customer: “Ok, thanks. I am just looking.”

A. Can I help you? We’ve got some new shoes

B. Which tie do you want, the blue one or the pink one?

C. Why don’t you like this type of T shirt?

D. Do you want to have a look?

A shop assistant is talking to a customer.

Shop assistant: “_________ ?”

Customer: “Ok, thanks. I am just looking.”

A. Can I help you? We’ve got some new shoes.

B. Which tie do you want, the blue one or the pink one?

C. Why don’t you like this type of T shirt?

D. Do you want to have a look?

A shop assistant is talking to a customer.

Shop asistant:"_____?"

Customer: " Ok, thanks. I am just looking."

A. Can I help you? We’ve got some new shoes.

B. Which tie do you want, the blue one or the pink one?

C. Why don’t you like this type of T shirt?

D. Do you want to have a look?

Mark the letter A, B, C or D on your answer sheet to indicate the most suitable response to complete each of the following exchanges

- Assistant: “Is there anything I can do for you, sir?”

 - Customer: “________”

A. Yes, you are welcome.

B. Not now. Thanks away.

C. Sure. Go ahead, please.

D. Ok! Your time.

Mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the following questions.

A salesgirl is talking to a customer in a clothes shop.

Salesgirl: “Can I help you, madam?”

Customer: “ _______”

A. Yes, it’s in our summer sale

B. It’s very cheap

C. No, thanks. I’m just looking

D. Right. It looks a bit small

Complete the conversantion. What does the tourist say to the shop asslstant ? For questions 1 - 5, mark the correct letter

A - H on the answer sheet.

Assistant : Good moring. Can I help you ?

Tourist : 0 .......D........

Assistant : For children or adults ?

Tourist : 1 ..................

Assistant : A lot of tourrists buy this one.

Tourist : 2 ..................

Assistant : What about this one with fewer peges ?

Tourist : 3 ..................

Assistant : The hardback is £ 8, and the paperback £ 3.50

Tourist : 4 .................

Assistant : Fine. Shall I put it in a bag for you ?

Tourist : 5..................

Assistant : Here are you. Thank you.

Tourist : Thanks. Goodbye

A. I'll take the cheaper one.

B. Oh, it's for me. I want a guide book.

C. I haven't got any children.

D. Yes, please. I'd like a book about London.

E. No, thank you. I want to use it now.

F. That's very heavy. Have you got a smaller one?

G. Is it a good book ?

H. That looks better. How much is it ?

1. Complete the conversation (1-8) below with sentences A-H

A Customer: Where is the zoo ^ae_______ ?

B Customer: How much does it ^bc______to get in?

C Customer: Thanks very ^cm______.

D Customer: Can I ^db_____ online?

E Assistant: You're ^ew______.

F Assistant: We are open every day from nine o'clock until six o'clock.

G Assistant: What would you ^fI______ to know?

H Assistant: Yes, there is. You can download it from our website and use it to find out more information about the animals in the zoo as you are walking round.

Assistant: Can I ⁰_help_ you?

0.

1. _____

Customer: What are your ^go_____ times?

2.______

3.______

Assistant: ^hT_____ are f6.50 for adults aged 18 and over and f5.00 for under 18s.

4.______

Assistant: No, I'm afraid not. You have to buy them from the ticker office.

Customer: Is there an app?

5._______

6._______

Assistant: It's in Park Road. Go into the park and the zoo is on your left.

7.______

8.______