Question

8. Key phrases. Match the sentence halves.

(Cụm từ khoá. Nối các nửa câu sau.)

Dealing with a complaint (Giải quyết phàn nàn)

1. What’s wrong 2. When did you 3. Have you got 4. Would you like 5. We don’t give 6. I can give you 7. We can 8. There’s nothing

a. a refund? b. repair it. c. a credit note. d. the receipt. e. refunds. f. with it? g. I can do. h. buy it?

 

Answer 1

1 - f What's wrong with it?

  

2 - h When did you buy it?

3 - d Have you got the receipt?

4 - a Would you like a refund?

5 - c We don't give a credit note.

6 - e I can give you refunds.

7 - b We can repair it.

8 - g There's nothing I can do