Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct word for each of the blanks from 1 to 10.

Researchers in communication show that more feelings and intentions are (1) _______ and received nonverbally than verbally. Mehrabian and Wienerfollowing have stated that only 7% (2) _______ message is sent through words, with remaining 93% sent nonverbal (3) _______. Humans use nonverbal communication because:

1. Words have limitations: There are (4) _______ areas where nonverbal communication is more (5) v than verbal, especially when we explain the shape, directions, personalities which are expressed nonverbally.

2. Nonverbal signal are powerful: Nonverbal cues primarily express inner (6) _______ while verbal messages deal basically with outside world.

3. Nonverbal message are likely (7) _______ more genuine: because nonverbal behaviors cannot be controlled as easily as spoken words.

4. Nonverbal signals can express feelings inappropriate to state: Social etiquette limits (8) _______ can be said, but nonverbal cues can communicate thoughts.

5. A separate communication channel is necessary to (9) _______ send complex messages: A speaker can add enormously to the complexity of the verbal message through simple nonverbal (10) _______.

Điền ô số 4

A. sum

B. great deal

C. numerous

D. amount

1. êlectrôn tự do

2. kim loại

3. dịch chuyển có hướng