I.O.: Good morning. Where are you from?
Alex: Good morning. I'm from 1 the UK||the USA. Do you know where the transfer counter is? I'm flying to 2 Penang||Bintan, Malaysia. This is my first flight.
I.O.: It's on this floor, on the left, between Gate 17 and Gate 18.
Alex: Can I go to the baggage claim area? I would like to take my baggage.
I.O.: Oh, no. You mustn't 3 clear||clean the immigration. Your baggage is following you to Malaysia.
Alex: Thank you. Where can stay now?
I.O.: You are welcome. Please, turn 4 left||right over there and you'll see some benches. Here is your passport. Enjoy your flight.
Alex: Thanks a lot. Bye.