Read the letter. Were any of the complaints similar to your list in exercise 2? (Đọc lá thư. Có phàn nàn nào giống với vấn đề trong danh sách của bạn ở bài 2 không?)

Dear Sir or Madam,

I am writing to complain about our stay at your youth hostel from 14-16 May.

I reserved a room for four with a shower room, and I received confirmation of the booking. However, when we arrived, the receptionist maintained there was no record of my reservation. I produced my confirmation slip, but she just said that 'something must have been wrong with the website that day'.

We were given beds in a fourteen-person room with ten other people. There was one bathroom for all of us, which was dirty with no toilet paper. The receptionist took no notice of our complaints. Then we were supplied with no sheets on the beds! Eventually, we found some sheets and cleaned the bathrooms ourselves. There was no apology at any point.

I feel strongly that we were treated very poorly. Firstly, I suggest that your online booking system be reviewed. Secondly, your staff should be trained to be more welcoming, and more helpful when problems arise. And finally, I request that there be sufficient bed linen so that other guests are not inconvenienced as we were.

I feel we deserve some compensation and I look forward to hearing from you.

Yours faithfully,

Gemma Winters