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duong ^^

Chủ đề:

Luyện tập tổng hợp

Câu hỏi:

Read the job advertisement below. Are sentences 28-34 on the opposite page “True” or “False”? If there is not enough information to answer “True” or “False”, Choose “Not Given”. For each sentence ( 28-34), ,ark one letter (A,B, or C) on your Answer Sheet.

Vacancies for Store Managers

Scene Video has been quietly successful in recent years, and we now have 23 stores worldwide- including 15 in Canada- with a further ten on the way. We are now offering exciting management opportunities.

As store manager, you’ll have unusual independence- which will make most retail management posts seem easy compared with ours! You will be in charge of a store with over 40 staffs, and you’ll have a salary to match.

Whether you’ve worked in retail management or in another field involving customer relations, we want to hear from you. You’ll be a strong leader, full of ideas and ambition, and commercially aware, preferably with knowledge of the retail industry in one of the countries where we have stores. If you are willing to relocate, you could be on track for fast promotion.

To find out what art you can play in our continuing success, you are invited to an informal Introductory Evening at any of our stores (details below). Or visit our website for more information and to download an application form. Please post this, together with a handwritten letter explaining why you are suited to the job.

 

28. Scene Video is planning to open more stores.

A. True                                                    B. False                                  C. Not Given

29. Scene Video believes its store managers have a harder job than other store managers.

A. True                                                    B. False                                  C. Not Given

30. Scene Video’s salaries are higher than for similar positions in other retail businesses.

A. True                                                    B. False                                  C. Not Given

31. It is essential for applicants to have experience as store managers.

A. True                                                    B. False                                  C. Not Given

32. Most successful applicants will have to spend time working in different countries.

A. True                                                    B. False                                  C. Not Given

33. The Introductory Evenings are targeted at successful candidates.

A. True                                                    B. False                                  C. Not Given

34. Application forms should be completed online.

A. True                                                    B. False                                  C. Not Given

duong ^^

The secret of success in electronics commerce Association in placing a new emphasis on a well-established area. That area is customer service, which is now the only point of…(11)…between a business and the buying public.

There are a number of factors in a real-world shop that…(12)…people’s perceptions of a business: These …(13)… the location and the appearance of the premises, the quality and the pricing of the merchandise or services, and the behaviour of the staff.

However, if a company is trying to make a good impression with online customers, most of these factors do not…(14).. a part. In the…(15)… of these factors, the way customers are …(16)..when they have a reason to call has a fundamental effect on a company’s ability to retain them as customers. Even more than regular telephone or in-person customers, web customers are impatient, easily frustrated and always conscious that they have other places where they can …(17)…their business. Preventing them from doing that means meeting them on their own…(18).. and providing them with what they want.

This necessity, in …(19)…, means that companies that sell over the net must get back-end functions right. Imposing…(20)…requirements on customers will not work; a business that insists on customers emailing for assistance instead of using the phone, for example, will lose repeat custom.

11. A. Relationship B. Association C. Meeting D. Contact

12. A. Force B. Determine C. Decide D. Fix

13. A. Enclose B. Consist C. Include D. Contain

14. A. Get B. Run C. Play D. Have

15. A. Absence B. Lack C. Need D. Scarcity

16. A. Cared B. Treated C. Dealt D. Considered

17. A. Deliver B. Bring C. Move D. Take

18. A. Policies B. Standards C. Terms D. Conditions

19. A. Turn B. Sequence C. Line D. Order

20. A. Dense B. Rigid C. Deep D. Solid