THE RECIPE FOR GOOD COMMUNICATION

How (0) many people do you communicate (1) ………. in a day? Probably a (2) ………. more than you did ten years ago. With a few pieces of equipment, we can 'talk' to people in more and more ways, not just face-to-face and on the phone, but also via the Internet. It is very important, therefore, for everyone to try and improve their communication skills. (3) ………. all the technological advances of recent years, the art of good conversation is still (4) ………. the heart of successful communication. So it's a good idea to remember the four golden roles of good communication. Firstly, be (5) ………. clear as you can. Misunderstandings arise if we don't say exactly (6) ………. we mean. Secondly, we have to work hard (7) ………. listening. (8) ………. attention to what the other person is saying. Thirdly, ask other people what they think, don't only tell them what you think. And finally show respect (9) ………. people, give them time to say what they want, and show interest in what they say. (10) ………. you follow these rules, you will be a good communicator.