TEST YOURSELF 2

Câu hỏi trắc nghiệm

Read the passage carefully and choose the correct answer.

Verbal and nonverbal messages within the same interaction can sometimes send opposing or conflicting messages: A person verbally expressing a statement of truth while avoiding eye contact may convey a mixed message to the receiver in the interaction. Conflicting messages may occur for a variety of reasons often stemming from feelings of uncertainty, ambivalence, or frustration. When mixed messages occur, nonverbal communication becomes the primary tool people use to attain additional information to clarify the situation; great attention is placed on bodily movements and positioning when people perceive mixed messages during interactions. Accurate interpretation of messages is made easier when nonverbal and verbal communication complement each other. Nonverbal cues can be used to elaborate on verbal messages to reinforce the information sent when trying to achieve communicative goals; messages have been shown to be remembered better when nonverbal signals affirm the verbal exchange. Nonverbal behavior is sometimes used as the sole channel for communication of a message. People learn to identify facial expressions, body movements, and body positioning as corresponding with specific feelings and intentions. Nonverbal signals can be used without verbal communication to convey messages; when nonverbal behavior does not effectively communicate a message, verbal methods are used to enhance understanding. Nonverbal behavior also regulates our conversations. Touch, voice pitch, and gestures are some of the tools people use to accent or amplify the message that is sent. Nonverbal behavior can also he used to moderate or tone down aspects of verbal messages as well. For example, a person who is verbally expressing anger may stress the verbal message by shaking a fist.

That verbal and nonverbal messages interact in a conversation may sometimes send opposing or conflicting messages.

  1. True
  2. False
  3. No information

Read the passage carefully and choose the correct answer.

Verbal and nonverbal messages within the same interaction can sometimes send opposing or conflicting messages: A person verbally expressing a statement of truth while avoiding eye contact may convey a mixed message to the receiver in the interaction. Conflicting messages may occur for a variety of reasons often stemming from feelings of uncertainty, ambivalence, or frustration. When mixed messages occur, nonverbal communication becomes the primary tool people use to attain additional information to clarify the situation; great attention is placed on bodily movements and positioning when people perceive mixed messages during interactions. Accurate interpretation of messages is made easier when nonverbal and verbal communication complement each other. Nonverbal cues can be used to elaborate on verbal messages to reinforce the information sent when trying to achieve communicative goals; messages have been shown to be remembered better when nonverbal signals affirm the verbal exchange. Nonverbal behavior is sometimes used as the sole channel for communication of a message. People learn to identify facial expressions, body movements, and body positioning as corresponding with specific feelings and intentions. Nonverbal signals can be used without verbal communication to convey messages; when nonverbal behavior does not effectively communicate a message, verbal methods are used to enhance understanding. Nonverbal behavior also regulates our conversations. Touch, voice pitch, and gestures are some of the tools people use to accent or amplify the message that is sent. Nonverbal behavior can also he used to moderate or tone down aspects of verbal messages as well. For example, a person who is verbally expressing anger may stress the verbal message by shaking a fist.

That we are talking to someone but do not have eye contact with him/her may lead to a mixed message?

  1. True
  2. False
  3. No information

Read the passage carefully and choose the correct answer.

Verbal and nonverbal messages within the same interaction can sometimes send opposing or conflicting messages: A person verbally expressing a statement of truth while avoiding eye contact may convey a mixed message to the receiver in the interaction. Conflicting messages may occur for a variety of reasons often stemming from feelings of uncertainty, ambivalence, or frustration. When mixed messages occur, nonverbal communication becomes the primary tool people use to attain additional information to clarify the situation; great attention is placed on bodily movements and positioning when people perceive mixed messages during interactions. Accurate interpretation of messages is made easier when nonverbal and verbal communication complement each other. Nonverbal cues can be used to elaborate on verbal messages to reinforce the information sent when trying to achieve communicative goals; messages have been shown to be remembered better when nonverbal signals affirm the verbal exchange. Nonverbal behavior is sometimes used as the sole channel for communication of a message. People learn to identify facial expressions, body movements, and body positioning as corresponding with specific feelings and intentions. Nonverbal signals can be used without verbal communication to convey messages; when nonverbal behavior does not effectively communicate a message, verbal methods are used to enhance understanding. Nonverbal behavior also regulates our conversations. Touch, voice pitch, and gestures are some of the tools people use to accent or amplify the message that is sent. Nonverbal behavior can also he used to moderate or tone down aspects of verbal messages as well. For example, a person who is verbally expressing anger may stress the verbal message by shaking a fist.

Nonverbal communication is always effective.

  1. True
  2. False
  3. No information

Read the passage carefully and choose the correct answer.

Verbal and nonverbal messages within the same interaction can sometimes send opposing or conflicting messages: A person verbally expressing a statement of truth while avoiding eye contact may convey a mixed message to the receiver in the interaction. Conflicting messages may occur for a variety of reasons often stemming from feelings of uncertainty, ambivalence, or frustration. When mixed messages occur, nonverbal communication becomes the primary tool people use to attain additional information to clarify the situation; great attention is placed on bodily movements and positioning when people perceive mixed messages during interactions. Accurate interpretation of messages is made easier when nonverbal and verbal communication complement each other. Nonverbal cues can be used to elaborate on verbal messages to reinforce the information sent when trying to achieve communicative goals; messages have been shown to be remembered better when nonverbal signals affirm the verbal exchange. Nonverbal behavior is sometimes used as the sole channel for communication of a message. People learn to identify facial expressions, body movements, and body positioning as corresponding with specific feelings and intentions. Nonverbal signals can be used without verbal communication to convey messages; when nonverbal behavior does not effectively communicate a message, verbal methods are used to enhance understanding. Nonverbal behavior also regulates our conversations. Touch, voice pitch, and gestures are some of the tools people use to accent or amplify the message that is sent. Nonverbal behavior can also he used to moderate or tone down aspects of verbal messages as well. For example, a person who is verbally expressing anger may stress the verbal message by shaking a fist.

When mixed messages occurred, words are mainly used to clarify the meaning.

  1. True
  2. False
  3. No information

Read the passage carefully and choose the correct answer.

Verbal and nonverbal messages within the same interaction can sometimes send opposing or conflicting messages: A person verbally expressing a statement of truth while avoiding eye contact may convey a mixed message to the receiver in the interaction. Conflicting messages may occur for a variety of reasons often stemming from feelings of uncertainty, ambivalence, or frustration. When mixed messages occur, nonverbal communication becomes the primary tool people use to attain additional information to clarify the situation; great attention is placed on bodily movements and positioning when people perceive mixed messages during interactions. Accurate interpretation of messages is made easier when nonverbal and verbal communication complement each other. Nonverbal cues can be used to elaborate on verbal messages to reinforce the information sent when trying to achieve communicative goals; messages have been shown to be remembered better when nonverbal signals affirm the verbal exchange. Nonverbal behavior is sometimes used as the sole channel for communication of a message. People learn to identify facial expressions, body movements, and body positioning as corresponding with specific feelings and intentions. Nonverbal signals can be used without verbal communication to convey messages; when nonverbal behavior does not effectively communicate a message, verbal methods are used to enhance understanding. Nonverbal behavior also regulates our conversations. Touch, voice pitch, and gestures are some of the tools people use to accent or amplify the message that is sent. Nonverbal behavior can also he used to moderate or tone down aspects of verbal messages as well. For example, a person who is verbally expressing anger may stress the verbal message by shaking a fist.

For some people, they shake hands and grin when they are happy.

  1. True
  2. False
  3. No information

Fill in each numbered blank with one suitable word or phrase.

At some point, we have all done something for which we have hurt someone else or have wronged someone in some way. We have done something for which we feel compelled to apologize. We are human, most of us, and as a fallible human being, we have all made mistakes.

The problem is not in the number of mistakes we make, but rather in the way we handle those mistakes. However, most people do not know how to apologize properly and by the same token, many do not know how to properly accept an apology given.

When you have wronged someone in some way, intentionally or  not, and you would like to repair the wrong you have done to them or at least repair the rift in the relationship that the wrong caused, an apology is usually one of the first steps in the process of showing your good intention. Before you can apologize, you must know what it is for which you should apologize. Not only should you know what you are apologizing for, but the person to whom you extend your apology should know as well.

Keep these four simple how to apologize steps in  _____:

Identify the behavior for which you should apologize.

Offer your sincere  _____ along with an explanation of why you are apologizing.

Offer a solution to the problem or an assurance that the behavior will change.

  1. mind /apology 
  2. hand / apologize
  3.  brain  / apologizer 
  4. heart/apologetic

                                                                              

                                            

Fill in each numbered blank with one suitable word or phrase.

At some point, we have all done something for which we have hurt someone else or have wronged someone in some way. We have done something for which we feel compelled to apologize. We are human, most of us, and as a fallible human being, we have all made mistakes.

The problem is not in the number of mistakes we make, but rather in the way we handle those mistakes. However, most people do not know how to apologize properly and by the same token, many do not know how to properly accept an apology given.

When you have wronged someone in some way, intentionally or  not, and you would like to repair the wrong you have done to them or at least repair the rift in the relationship that the wrong caused, an apology is usually one of the first steps in the process of showing your good intention. Before you can apologize, you must know what it is for which you should apologize. Not only should you know what you are apologizing for, but the person to whom you extend your apology should know as well.

Keep these four simple how to apologize steps in mind :

Identify the behavior for which you should apologize.

Offer your sincere apology along with an explanation of why you are apologizing.

Offer a solution to the problem or an assurance that the behavior will change.

Make every  _____ to resolve the issue or change the behavior. If you keep these four steps about how to apologize in mind, and practice them when the occasion arises for you to apologize, your apologies will mean more and diffuse problem situations before they get out of hand and cause permanent damage to your relationships.

  1. effect                        
  2. effort                           
  3. attempt               
  4. best