In this section you will find after the passage a number of questions about the passage. You must choose the one which you think fits best . Write your answers in the spaces below (1.0pt)

I know that it is my job to make sure that everything goes well for the tourists and I feel I work hard for the company. I cannot be blamed for last week. I met the group at the airport and took them to the coach. The coach driver was a bit annoyed because the flight was late. But it wasn’t far to the hotel and everyone was looking forward to their dinner. We hadn’t used the Hotel Riviera before but our normal one had a conference in it so it was fully booked. When I announced our arrival at the reception desk, they said they were full. I had booked rooms for the group but the manager said they were cancelled by phone a few days before. He insisted that he recognised my voice and that I had made the phone call. We had a bit of an argument but they obviously didn’t have enough rooms. In the end, the manager phoned hotels in the town and found rooms for everyone. but in four different hotels. By this time, the coach had gone, so we had to get taxis and some of the tourists started to get very angry with me. I still don’t know who made that phone call but it definitely wasn’t me ...

1.What is the writer trying to do?

A. argue B. explain C. apologise D complain

2.Who was the text written to?

A. one of the tourists B. the writer’s employer

C. the hotel manager D. the coach company

3.Why weren’t any rooms available at the Hotel Riviera?

A. A conference was taking place there. B. There were more people in the group than expected.

C. Someone had forgotten to book them. D. Someone had said they were not needed.

4.What happened in the end?

A. The tourists got angry with the hotel manager. B. The tourists couldn’t stay together.

C. The writer found other hotels with rooms. D. The writer called the coach driver back.

5. Which of the following diaries was written by one of the tourists?

A.. The hotel we were taken to wasn’t good enough so we asked to change to a different one.

B. We got to the airport and had to wait for the coach. So it was really late when we got to the hotel.

C. The coach driver took us to the wrong hotel and they know nothing about us.

D. Someone had made a mistake with our hotel booking and the hotel had given our rooms to other people.

I know that it is my job to make sure that everything goes well for the tourists and I feel I work hard for the company. I cannot be blamed for last week; I met a group at the airport and took them to the coach. The coach driver was a bit annoyed because the flight was late. But it wasn't far to the hotel and everyone was looking forward to their dinner. We hadn't used the Hotel Riviera before but our normal one had a conference in it so it was fully booked. When I announced our arrival at the reception desk, they said they were full. I had booked rooms for the group but the manager said they were cancelled by phone a few days before. He insisted that he recognised my voice and that I had made the phone call. We had a bit of an argument but they obviously didn't have enough rooms. In the end, the manager phoned hotels in the town and found rooms for everyone but in four different hotels. By this time, the coach had

gone, so we had to get taxis and some of the tourists started to get very angry with me. I still don't know who made that phone call but it definitely wasn't me.

Câu 34: Why weren't any rooms available at the Hotel Riviera?

A. Someone had forgotten to book them

B. A conference was taking place there.

C. Someone had said they were not needed

D. There were more people in the group than expected.

Câu 35: What happened in the end?

A. The tourists couldn't stay together. B. The writer called the coach driver back.

C. The writer found other hotels with rooms. D. The tourists got angry with the hotel manager.

Câu 36: What is the writer trying to do?

A. complain B. explain C. argue D. apologise

Câu 37: Which of the following diaries was written by one of the tourists?

A. The hotel we were taken to wasn't good enough so we asked to change to a different one.

B. Someone had made a mistake with our hotel booking and the hotel had given our rooms to other people.

C. The coach driver took us to the wrong hotel and they knew nothing about us.

D. We got to the airport and had to wait for the coach. So it was really late when we got to the hotel.

Câu 38: Who was the text written to?

A. the coach company

B. one of the tourists

C. the writer's employer

D. the hotel manager

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions from 27 to 36.

Federal Express is a company that specializes in rapid overnight delivery of high-priority packages. The first company of its type, Federal Express was founded by the youthful Fred Smith in 1971, when he was only 28 years old. Smith had actually developed the idea for the rapid delivery service in a term paper for an economics class when he was a student at Yale University. The term paper reputedly received a less-than-stellar grade because of the infeasibility of the project that Smith had outlined. The model that Smith proposed had never been tried; it was a model that was efficient to operate but at the same time was very difficult to institute.

Smith achieved efficiency in his model by designing a system that was separate from the passenger system and could, therefore, focus on how to deliver packages most efficiently. His strategy was to own his own planes so that he could create his own schedules and to ship all packages through the hub city of Memphis, a set-up which resembles the spokes on the wheel of a bicycle. With this combination of his own planes and hub set-up, he could get packages anywhere in the United States overnight.

What made Smith's idea difficult to institute was the fact that the entire system had to be created before the company could begin operations. He needed a fleet of aircraft to collect packages from airports every night and deliver them to Memphis, where they were immediately sorted and flown out to their new destinations; he needed a fleet of trucks to deliver packages to and from the various airports; he needed facilities and trained staff all in place to handle the operation. Smith had a $4 million inheritance from his father, and he managed to raise an additional $91 million dollars from venture capitalists to get the company operating.

When Federal Express began service in 1973 in 25 cities, the company was not an immediate success, but success did come within a relatively short period of time. The company lost $29 million in the first 26 months of operations. However, the tide was to turn relatively quickly. By late 1976, Federal Express was carrying an average of 19.000 packages per night and had made a profit of $3,6.

The most appropriate title for this passage is________

A. The Problems and Frustrations of a Business Student

B. The Implementation of a Successful Business

C. The Capitalization of Federal Express

D. The Importance of Business Studies

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions from 27 to 36.

Federal Express is a company that specializes in rapid overnight delivery of high-priority packages. The first company of its type, Federal Express was founded by the youthful Fred Smith in 1971, when he was only 28 years old. Smith had actually developed the idea for the rapid delivery service in a term paper for an economics class when he was a student at Yale University. The term paper reputedly received a less-than-stellar grade because of the infeasibility of the project that Smith had outlined. The model that Smith proposed had never been tried; it was a model that was efficient to operate but at the same time was very difficult to institute.

Smith achieved efficiency in his model by designing a system that was separate from the passenger system and could, therefore, focus on how to deliver packages most efficiently. His strategy was to own his own planes so that he could create his own schedules and to ship all packages through the hub city of Memphis, a set-up which resembles the spokes on the wheel of a bicycle. With this combination of his own planes and hub set-up, he could get packages anywhere in the United States overnight.

What made Smith's idea difficult to institute was the fact that the entire system had to be created before the company could begin operations. He needed a fleet of aircraft to collect packages from airports every night and deliver them to Memphis, where they were immediately sorted and flown out to their new destinations; he needed a fleet of trucks to deliver packages to and from the various airports; he needed facilities and trained staff all in place to handle the operation. Smith had a $4 million inheritance from his father, and he managed to raise an additional $91 million dollars from venture capitalists to get the company operating.

When Federal Express began service in 1973 in 25 cities, the company was not an immediate success, but success did come within a relatively short period of time. The company lost $29 million in the first 26 months of operations. However, the tide was to turn relatively quickly. By late 1976, Federal Express was carrying an average of 19.000 packages per night and had made a profit of $3,6.

It is NOT mentioned in the passage that, in order to set up his company, Smith needed________

A. airplanes

B. personnel

C. faculty

D. trucks

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions from 27 to 36.

Federal Express is a company that specializes in rapid overnight delivery of high-priority packages. The first company of its type, Federal Express was founded by the youthful Fred Smith in 1971, when he was only 28 years old. Smith had actually developed the idea for the rapid delivery service in a term paper for an economics class when he was a student at Yale University. The term paper reputedly received a less-than-stellar grade because of the infeasibility of the project that Smith had outlined. The model that Smith proposed had never been tried; it was a model that was efficient to operate but at the same time was very difficult to institute.

Smith achieved efficiency in his model by designing a system that was separate from the passenger system and could, therefore, focus on how to deliver packages most efficiently. His strategy was to own his own planes so that he could create his own schedules and to ship all packages through the hub city of Memphis, a set-up which resembles the spokes on the wheel of a bicycle. With this combination of his own planes and hub set-up, he could get packages anywhere in the United States overnight.

What made Smith's idea difficult to institute was the fact that the entire system had to be created before the company could begin operations. He needed a fleet of aircraft to collect packages from airports every night and deliver them to Memphis, where they were immediately sorted and flown out to their new destinations; he needed a fleet of trucks to deliver packages to and from the various airports; he needed facilities and trained staff all in place to handle the operation. Smith had a $4 million inheritance from his father, and he managed to raise an additional $91 million dollars from venture capitalists to get the company operating.

When Federal Express began service in 1973 in 25 cities, the company was not an immediate success, but success did come within a relatively short period of time. The company lost $29 million in the first 26 months of operations. However, the tide was to turn relatively quickly. By late 1976, Federal Express was carrying an average of 19.000 packages per night and had made a profit of $3,6.

It can be inferred from the passage that Smith selected Memphis as his hub city because it________.

A. was a favorite passenger airport

B. already had a large package delivery service

C. was near the middle of the country

D. had a large number of passenger aircraft

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions from 27 to 36.

Federal Express is a company that specializes in rapid overnight delivery of high-priority packages. The first company of its type, Federal Express was founded by the youthful Fred Smith in 1971, when he was only 28 years old. Smith had actually developed the idea for the rapid delivery service in a term paper for an economics class when he was a student at Yale University. The term paper reputedly received a less-than-stellar grade because of the infeasibility of the project that Smith had outlined. The model that Smith proposed had never been tried; it was a model that was efficient to operate but at the same time was very difficult to institute.

Smith achieved efficiency in his model by designing a system that was separate from the passenger system and could, therefore, focus on how to deliver packages most efficiently. His strategy was to own his own planes so that he could create his own schedules and to ship all packages through the hub city of Memphis, a set-up which resembles the spokes on the wheel of a bicycle. With this combination of his own planes and hub set-up, he could get packages anywhere in the United States overnight.

What made Smith's idea difficult to institute was the fact that the entire system had to be created before the company could begin operations. He needed a fleet of aircraft to collect packages from airports every night and deliver them to Memphis, where they were immediately sorted and flown out to their new destinations; he needed a fleet of trucks to deliver packages to and from the various airports; he needed facilities and trained staff all in place to handle the operation. Smith had a $4 million inheritance from his father, and he managed to raise an additional $91 million dollars from venture capitalists to get the company operating.

When Federal Express began service in 1973 in 25 cities, the company was not an immediate success, but success did come within a relatively short period of time. The company lost $29 million in the first 26 months of operations. However, the tide was to turn relatively quickly. By late 1976, Federal Express was carrying an average of 19.000 packages per night and had made a profit of $3,6.

What was a key idea of Smith’s?

A. That packages could be delivered on other companies’ planes

B. That he should focus on passenger service

C. That passenger service had to be efficient

D. That package delivery should be separate from passenger service

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions from 27 to 36.

Federal Express is a company that specializes in rapid overnight delivery of high-priority packages. The first company of its type, Federal Express was founded by the youthful Fred Smith in 1971, when he was only 28 years old. Smith had actually developed the idea for the rapid delivery service in a term paper for an economics class when he was a student at Yale University. The term paper reputedly received a less-than-stellar grade because of the infeasibility of the project that Smith had outlined. The model that Smith proposed had never been tried; it was a model that was efficient to operate but at the same time was very difficult to institute.

Smith achieved efficiency in his model by designing a system that was separate from the passenger system and could, therefore, focus on how to deliver packages most efficiently. His strategy was to own his own planes so that he could create his own schedules and to ship all packages through the hub city of Memphis, a set-up which resembles the spokes on the wheel of a bicycle. With this combination of his own planes and hub set-up, he could get packages anywhere in the United States overnight.

What made Smith's idea difficult to institute was the fact that the entire system had to be created before the company could begin operations. He needed a fleet of aircraft to collect packages from airports every night and deliver them to Memphis, where they were immediately sorted and flown out to their new destinations; he needed a fleet of trucks to deliver packages to and from the various airports; he needed facilities and trained staff all in place to handle the operation. Smith had a $4 million inheritance from his father, and he managed to raise an additional $91 million dollars from venture capitalists to get the company operating.

When Federal Express began service in 1973 in 25 cities, the company was not an immediate success, but success did come within a relatively short period of time. The company lost $29 million in the first 26 months of operations. However, the tide was to turn relatively quickly. By late 1976, Federal Express was carrying an average of 19.000 packages per night and had made a profit of $3,6.

What was a key idea of Smith’s?

A. a large city with small cities as destinations

B. a city that is the final destination for many routes

C. a city where many bicycle routes begin

D. a centralized city with destinations emanating from it

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions from 36 to 42.

They call Jamaica the "Island in the sun" and that is my memory of it. Of sunshine, warmth and abundant fruit that was growing everywhere, and of love. There were two sisters ahead of me in the family, and though of course I didn't know it, there was an exciting talk of emigration, possibly to Canada but more usually to England, the land of opportunity. I guess that plans were already being made when I was born, for a year or so later my Dad left for London. Two years after that my mum went as well and my sisters and I were left in the care of my grandmother.

Emigrating to better yourself was a dream for most Jamaicans, a dream many were determined to fulfill. Families were close and grandmothers were an important part of the family. So, when the mass emigrations began, it seemed perfectly right and natural for them to take over the running of families left behind.

Grandmothers are often strict, but usually also spoil you. She ran the family like a military operation: each of us, no matter how young, had our tasks. Every morning, before we went to school, we all had to take a bucket appropriate to our size and run a relay from the communal tap to the barrels until they are full. My sisters had to sweep the yard before they went to school. My grandmother would give orders to the eldest and these were passed down- as I got older I found this particularly annoying! But I can tell you, no one avoided their duties.

My Dad came over from England to see how we were getting on . He talked to us about the new country, about snow, about the huge city, and we all wanted to know more, to see what it was like. I didn't know it at that time., but he had come to prepare us for the move to England. Six months later my grandmother told me that I was going to join my parents and that she, too, was emigrating.

London was strange and disappointing. There was no gold on the pavements, as the stories in Jaimaica had indicated. The roads were busy, the buildings were grey and dull, with many tall, high-rise blocks. It was totally unlike Jamaica, the houses all small and packed close together. In my grandmother's house I had a big bedroom, here I had to share.

Then came the biggest shock: snow. While flakes came out of the sky and Dad smiled, pointed and said: "That's snow!" I rushed outside, looked up and opened my mouth to let the flakes drop in. The snow settled on my tongue and it was so cold that I cried. My toes lost all feeling. As my shoes and socks got wet and frozen, there came an excruciating pain and I cried with the intensity of it. I didn't know what was happening to me.

According to the writer, many people from Jamaica at that time ________.

A. wanted to be free from responsibility 

B. wanted to improve their standard of living 

C. had ambitions that were unrealistic 

D. dislike the country they came from