There is always conflict between people because we have different needs and wants. For example, you may want to see an action movie but your significant other wants to see a comedy or you may prefer eating at a Mexican restaurant while your spouse wants Chinese. However, you have known each other well for years and will work it out.

In the workplace, there is always conflict as well but it's usually more difficult to resolve than with personal relationships. There are differences between workers, between workers and supervisors, between departments, between companies, between companies and their customers, between companies and their governing bodies and on it goes. These relationships are usually not as deep or trusting as personal ones making resolving disputes more difficult and challenging.

Interestingly, most workplace conflict is totally unnecessary because they are usually the result of simple misunderstandings, miscommunications or small differences that could be easily resolved if the parties truly knew each other's motivations. Unfortunately, at work there is rarely the opportunity to develop deep personal relationships and when you add the complexity of cross-cultural differences and the gulf can seem insurmountable. Culture brings unique perspectives on deadlines, conflict resolution, speaking one's mind, working as a team and much more.

However, with a little training and education people will recognize that they have a lot more in common than they have differences. When cross-cultural conflict is resolved and employees with diverse backgrounds and skills start to work together, the potential and promise of diversity in the workplace can be fully realized.

1. It is stated in paragraph 1 that people come into conflict with each other because of their difference in ____

. A. favorite movies B. favorite foods C. needs and wants D. insights and ideas

2. Which of the following is NOT mentioned as a cause of conflict at workplaces?

A. simple misunderstandings B. small differences C. miscommunications D. deep personal relationships

3. The word "parties" in the passage most probably refers to ____.

A. bosses B. managers C. employees D. colleagues

4. The word "insurmountable" in the passage mostly means ____.

A. too much to be calculated B. too great to be overcome C. too big to be measured D. too many to be counted

5. According to the passage, people can solve their conflict at workplace by ____.

A. training and education B. realizing the potential of diversity C. working with one another D. keeping promise with each other

6. Chia động từ trong ngoặc: Your car needs ( wash ).....................because it is too dirty 7. Chia động từ trong ngoặc: We (have)..................................an English test yesterday 8. Chia động từ trong ngoặc: Before she went to bed, she (do)................. her homework 9. Viết lại câu sao cho nghĩa tương tự: He said I could use his car. => He allowed ................................................. 10. Đặt câu hỏi cho cụm từ được gạch chân: The dictionary is 200,000dong

Điền từ còn thiếu. (Chữ cái đầu đã cho trước)

1. Although the weather is not so good, the match will go a______.

2. Even if you are rich, you should save some money for a r______ day.

3. We're in good time; there's no n__________ to hurry

4. True gender e____________can be achieved when both men and women reach a balance between work and family

5. If they are not careful with their accounts, their business will go b_______.

6.It is t____believed that you are healthy when there is a balance between yin and yang

7. The first episode of the film is going to be a___ next Sunday

8. There are important things to do to develop a country. Most people agree that the first p___________is revolutionizing education

9. After taking part in public activities in their community, they realized that they had been ignorant or n____________before

10. This kind of car is very e_______, so we do not have to spend too much money on buying petrol or diesel

Choose the letter A, B, C or D to answer these following questions

My name is Joey and this is my husband. His name is Flamingo. We all work in offices in New Zealand. We have breakfast at half past six. We usually have bread, orange juice and milk. Then we drive to our working place.

For lunch, we usually have a sandwich or an orange at midday.

We have dinner at about half past seven. It's the big meal of the day and we have fish, beef with vegetables and potatoes or rice. We have carrot juice with the meal. On Sunday evenings, we usually go out for dinner at about eight o'clock.

Question: What is the relationship between Joey and Flamingo?

A. friendship

B. sibling

C. spouse

D. mother-son

VIII. cho dạng đúng của động từ trong ngoặc

1. .................. is very important ( moderate )

2. vegetables often have................from the farm on them ( dirty)

3. you must wash the vegetables.................( careful)

4. she has a ................ lifestyle and never touches................. food( health)

5. we must remember to eat..................(sense)

6. we shouldn't eat much....................food and sugar(fat)

7. it is important to eat a ................... diet (balance)

8. the mother was .................. worried about her son's poor health(terrible)

chia động từ trong ngoặc ở dạng phù hợp:

31.We (travel).................to Hue next week.

32.What ...............you (do)................yesterday morning.

33.They usually (have) .............dinner at home , but they (have)..........dinner in a small restaurant yesterday evening.

34.The children (be) ...........here ten minutes ago , but at the moment they (play)..............in the yard.

35. Could you (show)............me the way to the bus stop.

36. Lan and Hoa (go)................to the post office now.

37.She (not like)..........listening to rock music.

38.My father (buy)...........a new car 2 month ago .

39. I (be).............busy last night , so I (miss) .........a good film on TV.

40.Mr Robinson (not watch)...........TV every night

41.