Read the passage carefully and choose the correct answer.
Verbal and nonverbal messages within the same interaction can sometimes send opposing or conflicting messages: A person verbally expressing a statement of truth while avoiding eye contact may convey a mixed message to the receiver in the interaction. Conflicting messages may occur for a variety of reasons often stemming from feelings of uncertainty, ambivalence, or frustration. When mixed messages occur, nonverbal communication becomes the primary tool people use to attain additional information to clarify the situation; great attention is placed on bodily movements and positioning when people perceive mixed messages during interactions. Accurate interpretation of messages is made easier when nonverbal and verbal communication complement each other. Nonverbal cues can be used to elaborate on verbal messages to reinforce the information sent when trying to achieve communicative goals; messages have been shown to be remembered better when nonverbal signals affirm the verbal exchange. Nonverbal behavior is sometimes used as the sole channel for communication of a message. People learn to identify facial expressions, body movements, and body positioning as corresponding with specific feelings and intentions. Nonverbal signals can be used without verbal communication to convey messages; when nonverbal behavior does not effectively communicate a message, verbal methods are used to enhance understanding. Nonverbal behavior also regulates our conversations. Touch, voice pitch, and gestures are some of the tools people use to accent or amplify the message that is sent. Nonverbal behavior can also he used to moderate or tone down aspects of verbal messages as well. For example, a person who is verbally expressing anger may stress the verbal message by shaking a fist.
That we are talking to someone but do not have eye contact with him/her may lead to a mixed message?
True False No information