Work in pairs. Use the models in 1 to make similar conversations for these situations. One of you is A, the other is B. Use the expressions to help you.

1. A has recently moved to a busy urban area. He/She is attending a community meeting chaired by B, who is an urban planner. A is complaining to B about the frequent traffic jams in the area. B is giving a response.

2. B is attending a talk by A, a local government official, who is discussing problems in their city. B is complaining to A about the city's overcrowded living conditions. A is giving a response.