No. 16, Giang Van Minh Street, Ba Dinh District
Hanoi City, Vietnam
July 11, 2014
Customer Service ManagerABC Hotel,
Da Nang City, Vietnam Dear Sir or Madam, I am writing to complain of the poor service I received at your hotel on July 5, 2014.
I stayed at your hotel on that day. The weather unexpectedly turned bad with strong wind and heavy rain. The roof of my room was leaking rain water, and the heater was not working well. I reported the problem to your customer service officers at the front desk, but they just came, looked at the heater and the roof and said, “We’ll be working on them”. In fact, nothing was done at all. Then I asked them to change my room, but unfortunately there were no available rooms at that time. With two days and one night in very poor conditions, I soon got sick. Returning home, I had to ask my boss for two more days off and missed one important meeting.
I would suggest that you pay more attention to your service center and take better care of your customers to make sure that the same problem will not happen again.
Next time, I will not choose to stay at your hotel and tell my family and friends about my bad experience at your hotel if I see no improvement in your service.
I look forward to hearing from you! Yours faithfully, Phuong Vu Thi Phuong
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