Note: You need to write a response to an e-mail that you will read. What your response needs to include is in the directions so make sure you also read the directions carefully.
From: Willie@myweb.com
Subject: I’m very disappointed!
Hello, I am one of the passengers that had to evacuate the airport in Los Angeles last week. I have to say it was really annoying and frustrating when all this happened because the security wasn’t doing their job. Did you know I had an important meeting that was going to determine my promotion? This delay caused me to be late to the meeting, very late. I did not get the promotion because they said I was irresponsible even in important times like these.
Will you please do your job correctly? When people working in an important place like an airport don’t do their job right, it prevents people like us doing our jobs right. Please make your security tighter and have better luggage checks.
Your very disappointed customer,
Willie
Direction: As if you were the manager of the airport Mr. Kenndey, read the letter and write a suitable response.
MÌnh viết thế này thì đã đc chưa vậy ? mong các bạn đóng góp !
Subject: We are so sorry !
Sorry for what unfortunately happened in that flight.
However, because the safety of the passengers, we have to evacuate everyone. This is really no one wants. I know doing so will damage the work of many people. We really don't have other way.
We will try our best to please the customer. We will compensate for your loss. However, we still hope customers will choose our services.
Sorry customers,
Kenndey
Sorry for what unfortunately happened in that flight.
However, because the safety of the passengers, we have (had) to evacuate everyone. This is (was) really no one wants. I know doing so (that) will (would) damage the work of many people. We really ("really" đặt ở đây có lẽ sẽ ko hợp lí, bỏ đi cx đc mà) don't (didn't) have any other ways.
We will try our best to please the customers. We will compensate for your loss (chỗ này sử dụng "promise" cho hay nhé ^^). However, we still hope customers (cái này nếu dùng "you" cx đc, tại "customers" bị lặp lại hơi nhìu thì phải) will choose our services.
Sorry customers (mik ko bik là chỗ này thêm "customers" có phù hợp ko nx, nếu để "sorry" thoy cx đc mà),
Kenndey
P/s: bài này chia ở thì quá khứ phải ko ta????
