1. Complete the conversation (1-8) below with sentences A-H

A Customer: Where is the zoo ae_______ ?

B Customer: How much does it bc______to get in?

C Customer: Thanks very cm______.

D Customer: Can I db_____ online?

E Assistant: You're ew______.

F Assistant: We are open every day from nine o'clock until six o'clock.

G Assistant: What would you fI______ to know?

H Assistant: Yes, there is. You can download it from our website and use it to find out more information about the animals in the zoo as you are walking round.

Assistant: Can I 0_help_ you?

0.

1. _____

Customer: What are your go_____ times?

2.______

3.______

Assistant: hT_____ are f6.50 for adults aged 18 and over and f5.00 for under 18s.

4.______

Assistant: No, I'm afraid not. You have to buy them from the ticker office.

Customer: Is there an app?

5._______

6._______

Assistant: It's in Park Road. Go into the park and the zoo is on your left.

7.______

8.______

Choose the letter A, B, C or D to complete the sentences

A shop assistant is talking to a customer.

Shop assistant: “ ?”

Customer: “Ok, thanks. I am just looking.”

A. Can I help you? We’ve got some new shoes.

B. Why don’t you like this type of T shirt?

C. Why don’t you like this type of T shirt?

D. Do you want to have a look?

Complete the dialogue. Then, in pairs, take turns to be the waiter and the customer.

Customer: Hello. (1) (Ask for a table.) .............

Waiter: Of course. Follow me. Here you are.

Customer: Thank you. (2) (Ask to see the menu.).......

Here it is. Can I get you anything to drink while you decide? Customer: (3) (Ask for two drinks, one for you and one for your friend.) Waiter: Are you ready to order? Customer: Yes. (4) (Ask for two dishes, one for you and one for your friend.) Waiter: Is everything OK with your meal? Customer: (5) (Say one dish is fine but make a complaint about the other.) Would you like any desserts or coffee? Waiter: Customer: (6) (Say no and ask for the bill.) Waiter: Certainly. How would you like to pay? (7) (Tell the waiter how you would like to pay.)

Mark the letter A. B. C. or D on your answer sheer to indicate the most suitable response to complete each of the following exchanges

A customer is talking to the salesman.

- Customer: “Excuse me, could you tell me where the vegetable section is?”

- Salesman: “ ________”

A. Would you like a half pound of vegetables?

B. Well, you are a vegetarian, aren't you?

C. I'm sorry; they are not very fresh today!

D. It's on aisle 8, next to the fruit section!

IX. Em hãy sử dụng những từ cho trước điền vào mỗi chỗ trống thích hợp để hoàn thành bài hội thoại sau.

các bạn điền vào những chữ số đó

Shopkeeper: Good morning.

Customer: Good morning. I’m interesting in buying a motorbike.

Shopkeeper: We have a lot (0) of nice motorbikes in the showroom.

What type of motorbike do you want?

Customer: A fairly new motorbike that isn’t ...........(1) big. Something that’s quite small.

Shopkeeper: We have......................... (2) of motorbikes you’d like. Let me show you the Dream II over there.

Customer: How................. (3) is it?

Shopkeeper: It’s only 17,000,000 VND! That isn’t ....................(4) at all.

Customer: I don’t know.17,000,000 seems to be quite ............(5) of money. How old is it?

Shopkeeper: It just over two years old but it hasn’t done .....(6) kilometers. It only done 25,000.

Customer: 25,00 ! That’s ....(7)

Shopkeeper: Not really. Most tow-year-old motorbikes have done (8) than that. But you can have it for 16,500,000 VND.

Customer: It’s still just ........(9) too much for me.

Shopkeeper: All right. You can take it for 16,000,000 VND. I can’t sell it for ............(10) than that.

Customer: Good. It’s a deal.

IX. Em hãy sử dụng những từ cho trước điền vào mỗi chỗ trống thích hợp để hoàn thành bài hội thoại sau.

Shopkeeper: Good morning.

Customer: Good morning. I’m interesting in buying a motorbike.

Shopkeeper: We have a lot (0) of nice motorbikes in the showroom.

What type of motorbike do you want?

Customer: A fairly new motorbike that isn’t (1) big. Something that’s quite small.

Shopkeeper: We have (2) of motorbikes you’d like. Let me show you the Dream II over there.

Customer: How (3) is it?

Shopkeeper: It’s only 17,000,000 VND! That isn’t (4) at all.

Customer: I don’t know.17,000,000 seems to be quite (5) of money. How old is it?

Shopkeeper: It just over two years old but it hasn’t done (6) kilometers. It only done 25,000.

Customer: 25,00 ! That’s (7)

Shopkeeper: Not really. Most tow-year-old motorbikes have done (8) than that. But you can have it for 16,500,000 VND.

Customer: It’s still just (9) too much for me.

Shopkeeper: All right. You can take it for 16,000,000 VND. I can’t sell it for (10) than that.

Customer: Good. It’s a deal.

Mark the letter A,B,C or D on your answer sheet to indicate the correct answer to each of the following questions

A waiter in a restaurant is talking to a customer who has just finished his meal there. Select the most suitable response to complete the exchange

- Waiter: “Here’s your bill, sir”

- Customer: “………………………”

A. Don’t mention it 

B. Can I pay by credit card?

C. What do you have? 

D. You’re welcome

Mark the letter A, B, C or D on your answer sheet to indicate the correct answer to each of the following questions

A shop assistant is talking to a customer.

Shop assistant: “_________ ?”

Customer: “Ok, thanks. I am just looking.”

A. Can I help you? We’ve got some new shoes.

B. Which tie do you want, the blue one or the pink one?

C. Why don’t you like this type of T shirt?

D. Do you want to have a look?